Beyond / Hello Reading Cannabis Dispensary

Beyond hello is my favorite dispo to visit when I'm in town, not only is it a professional environment they also have amazing deals as well, from your favorite brands to the new strain on the block. Plus the staff is amazing!!! they're super friendly! always smiling! And quick to help their customers get the best deal they possibly can! ..... SHOUT OUT TO EM & TOM !!! 2 of the best employees beyond hello has to offer these two have Thee best customer service skills I personally have ever seen. They are real down to earth, happy, honorable people.When you see them in the dispo make sure to compliment them on their service so they know we appreciate them and keep the positivity going. So, if you ever need to stop by a dispo.head down to Beyond hello. It's on Cherry St. In Reading P.A .... You will NOT be disappointed...

I want to start out by saying normally my experiences have gone from “fair” to “good” with the occasional “really good “ or even “great”. Recently however I have had a number of “poor” to just “crappy” interactions and experiences. The last one that has me really irritated, and has me feeling like I was lied to. I had to return to the dispensary after purchasing a defective product; it was one of the Lab brand cartridges and it was shorting out and would not work on my battery. I checked on multiple vape batteries, I tried on 3 different units. All the batteries worked fine with any other cartridges I put on them. To say I was upset would be an understatement. And due to inclement weather I wasn’t able to get in until this evening. The commute from my work to the dispensary took more than an hour and a half due to bad roads and traffic. When I got there I nearly broke my neck getting out of my car slipping on the ice on the curb/sidewalk. I go inside and wait then I am taken back and I explain my problem. I have had issues with vape carts both at Beyond Hello and other dispensaries; the process has been the same where the defective cart problem is verified. The young lady that took me back seemed to not be able to assist me with my issue and asked for assistance with the problem from the gentleman she was working with. He did come over to help but I got the vibe right away that he did not want to deal with this issue. He had follow over to his station. I did not bring the original receipt with as the last few times I have had to complete the exchange it wasn’t needed since I had the original packaging and that a copy of the transaction is saved under my account. I’m not sure what all of the difficulties in completing this transaction were but it did seem like he was having some difficulty with it. I was curious as to what the current process was with the old vape cartridge; and the gentleman confirmed that they were going to give me back the old one and I can do with it what I will. I thought that is great as I can keep it in reserve for the next time I’m in a spot I could take it apart and use it in my Puffco Peak Pro ( which was the suggestion I was given by another employee on a different day) which I have had to do. The gentleman then elaborated that they use to send the vape cartridge back to be inspected and verified but they don’t bother doing it anymore. I think I must’ve got on the guys nerves while I was talking to him while was working on getting the replacement cartridge for me. I work at an animal rescue and don’t get much opportunity to talk with people and so sometimes(like all the time) when I do I tend to be a bit long winded. At NO point did he say I was talking to much or anything as rude but he seemed like he had no interest in engaging in conversation. So as it turned out they didn’t have any other similar carts and I was forced to pick a sativa which is ok but I prefer an indica. I decided I’ll just deal with the sativa cart, even though that was no where near what I had. Now for the part that has me upset; after a significant amount of time of the gentleman fighting with the computer to get the prices match since the old cart was purchased during a sale. The gentleman says he is taking verification pictures and then I will be all set. He then hands me the bag with the new cart and tells me he changed his mind and he was going to keep the old cart after all. He told me he decided that because it wasn’t cracked and broken, or leaking everywhere that he was going to send to be quarantined and verified. I was kinda dumbfounded at what I was hearing as I have had a bunch of old carts returned back to me before due to the cart shorting out. I can’t articulate exactly how that made me feel but it felt really bad and I don’t what that feeling again. I might be overthinking it but as I said this is not the first time I have been left feeling like crap after shopping with this branch. I will be making 1 last visits to use what points I have; before saying goodbye to Beyond Hello.

Everytime we go there some homeless or just crazy person is always outside and it's super sketchy and this place should really have a gaurd like the ones in other places. Literally watched two people fighting who got to ask the person walking out for herb 😆y'all are gonna have a bad situation happen there and now you can't claim no one informed yah so yea clean up your area and no I don't wanna email you or respond to you . Keep your customers safe all I'm saying.

I would give it 5 stars. Everyone there is always so pleasant. Though don’t have an issue with your order or Jackie or jack I think they called her, is going to throw a hissy fit. I work with the public and would never think of treating a customer in the fashion she did handling a question about my order. I personally would avoid her at all costs. Ask for someone else to get your order.